The motto of our company is to provide a satisfactory service to all of our guests. In order to achieve this aim we need to know your opinion. A praise would be a motivation for us to continue our services. And any critic would naturally be a reason for us to improve our services according to the requirements and desires of our guests.
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Please tell US what you dislike!
I'm sending this message to express my great appreciation to your company's recent service in getting the Novotel reservation for me.
During my stay, my travel plan was suddenly changed, then I asked Ms. Anna to fix my arriving time at a last minute, and thanks to her courtesy action, my Hotel reservation was swiftly changed without any problems. That certainly has saved me some money and kept me out of trouble.
Overall, TUN travel is a good company who really cares about ME and its customers, and I’m glad that I had chosen TUN Travel in the first place! Well, definitely, I would contact you next time, many times for my travel needs in Vietnam, and highly recommend your good professional service to everyone in the future. By the way, it's a terrific trip for me, meeting lots of wonderful people around the country, especially encountering very nice people from your TUN Travel. Also, please say hi to Ms. Anna for me, Thanks!
|Mr. Hung Le
| United States
I would like to thank you
I would like to thank you - the arrangements, the booking procedure and the service - it all worked very well. My wife and myself - we felt very comfortable, the service was very good, the people were very friendly and gave us help whenever we needed it. So we had great holidays in Vietnam.
|Mr. Kurt Wichert
My heart stay in Vietnam
I am very satisfied with the hotel service and the way we were welcomed.I will recommend Tuntravel to my friends for booking hotels in Vietnam.
| Russian Federation
I am a regular visitor to Vietnam and the service offered for a last minute booking of the Prime Hotel in Nha Trang was excellent. The hotel was also a good choice for our needs. The follow up to ensure everything was OK was much appreciated. I would definitely use the service again and recommend to other people I know visiting Vietnam.
| United Kingdom
Thank you to your company
Thank you to your company for their excellent service. This was our third visit to Vietnam and the second time we had used your services for flight and hotel bookings and we found it very good and will use your services again should we holiday in Vietnam again, which it looking very likely.
I just got back from a wonderful 16-day trip in Vietnam. I booked a Halong Bay tour, a Perfume Pagoda tour and Boutique Hoi An Resort through your Hanoi office. I am very pleased with the service I received from TUN Travel. Responses to all my email inquiries were prompt. Your agents are courteous on the phone as well as in person.
I visited your Hanoi office two times to book tours to Halong and Chua Huong. Both times, the agent was able to get a tour for me with short notice. The tour guides are experienced and friendly. We felt safe on the two trips and they were hassle-free.
We all love the Boutique Hoi An Resort. We lucked out with a discounted rate and felt the price was very reasonable for the very nice accomodations. The private beach was beautiful and the hotel staff very courteous.
In summary, I am glad to use TUN Travel and will recommend it to my friends.
| United Kingdom
Generally, the experience at Ho Chi Minh was great. We enjoyed it so much that we would want to come back. The tour within the city and other historical places were great and most importantly, affordable. We would also like to commend Xuyin who had been very accommodating and kind.
Our hotel stay was comfortable and very affordable. Most importantly, we felt safe. The room is clean and just enough for 2. And so far, the service was prompt.
We loved the hospitality & friendliness of the Vietnamese people. We had a very great and unforgettable experience. As a matter of fact, we are already planning our next tour, perhaps reaching Hanoi this time and we will be bringing other friends along.
Furthermore, just to mention, our transport service was on time.
We also appreciate your asking about our experience and might again seek your assistance for booking services in the near future.
|Irene & Laiza
Booking with Fansipan View hotel
We were happy that the booking went smoothly, and thank you for this. Since then, in Thailand, we have been cheated by a similar company, so I am glad your service was straightforward and honest.
Vinh Hung 3 Hotel
I and my friends stayed at Vinh Hung 3 Hotel, Hoi An during 17-19 July 2011. We have received satisfactory services from the staff of the hotel, such as calling taxi, information about shopping and routes in the old town of Hoi An. Receptionists were so friendly and bell boys of the hotel were so kind to help us. We were impressed with the services of the hotel.
My trip to VietNam
This is my 2nd trip to VN, but this time I have more time to stay in a few cities : Ha Noi, Hue, Da nang, Hoi An , SaiGon . As far as for all hotels we stayed at : Medallion ( Ha Noi ); Ngoc Huong ( Hue ); Hoi An Riverside Resort (Hoi An )- very much satified .
The hotel's services are pretty good , friendly & assisted well. Especially for Hoi An , we like that resort very much . The rooms were clean , neatness. We love beautiful surrounding - next to river , nice swimming pool .
In this recession period , it would be better if all hotels should lower their rate . As far as for SaiGon , I would recommend for their service & reasonable rate but the room is just OK. As far as for shopping & taking taxi , you should bargain or they'll ripe you off double especially at the markets . We still have 2 more weeks to travel to country side & Mui Ne , we enjoy our trip so far .
|Tina T Pham
| United States